WEBSITE POLICY — FULL VERSION:
Pre-Order Policy
Many Felecia Bella items are offered as pre-orders. Please read the following before placing a pre-order:
- Deposits, not full price. The amount charged at checkout on a pre-order item is a non-refundable deposit that reserves your size and style. It is not the full purchase price of the item.
- Balance due on arrival. Once your pre-order arrives at our warehouse we will invoice you for the remaining balance plus shipping. Payment of this balance is required to complete and ship your order.
- Commitment to purchase. By placing a pre-order you are entering a binding commitment to purchase. Once an order is placed and the goods are received you are responsible for completing payment and accepting your order. Pre-orders cannot be cancelled and deposits are non-refundable.
- Final sale. All pre-order items are final sale. They are not eligible for refunds, returns, or store credit.
- In-stock orders. For regular in-stock non-pre-order purchases, cancellations are issued as store credit only. We do not provide refunds on cancelled orders.
If you have any questions about how a pre-order works before you commit please reach out to us — we are always happy to help!
Returns Policy
Effective September 1st — 15% Restocking Fee
All approved returns are subject to a 15% restocking fee deducted from the item's original purchase price. The remaining balance will be issued as store credit only.
Example: Return a $100 item and receive $85 in store credit after the restocking fee.
This fee does NOT apply to:
- Exchanges
- Defective items
- Items sent in error by Felecia Bella
Policy Details:
- All returns are issued as store credit only. We do not issue refunds.
- You have 14 days to use your store credit.
- Please inspect your items as soon as they arrive.
- You must contact us within 3 days of delivery to process a return.
- We must receive your return within 14 days of its original delivery to you.
- You are responsible for return shipping and original shipping charges are non-refundable.
- All items must be returned in original condition with tags attached — unwashed, unworn and unaltered.
- Items must be free of odor, stains, cigarette smoke and pet hair.
Non-Returnable Items:
- Free gifts or promotional items
- Clearance and sale items — final sale, not eligible for return
- Bralettes and other intimate apparel
- Jewelry and accessories
- Gift cards, store credit, and discount codes
- Pre-order items
⚠️ If you ship back an item that is ineligible for return the items will not be shipped back to you and will be donated to a local women's shelter — or you will be responsible for the cost to have the items shipped back to you.
How to Request a Return:
- Email us at contacts@feleciabella.com
- Once the return is approved you will receive a return ID and instructions
- Once the items are received we will issue store credit only
