Return Policy

Pre-Order Policy

Many Felecia Bella items are offered as pre-orders. Please read the following before placing a pre-order:

  • Deposits, not full price. The amount charged at checkout on a pre-order item is a non-refundable deposit that reserves your size and style. It is not the full purchase price of the item.
  • Balance due on arrival. Once your pre-order arrives at our warehouse, we will invoice you for the remaining balance plus shipping. Payment of this balance is required to complete and ship your order.
  • Commitment to purchase. By placing a pre-order, you are entering a binding commitment to purchase. Once an order is placed and the goods are received, you are responsible for completing payment and accepting your order. Pre-orders cannot be cancelled, and deposits are non-refundable.
  • Final sale. All pre-order items are final sale. They are not eligible for refunds, returns, or store credit.
  • In-stock orders. For regular, in-stock (non-pre-order) purchases, cancellations are issued as store credit only. We do not provide refunds on cancelled orders.

If you have any questions about how a pre-order works before you commit, please reach out to us—we're always happy to help.

Policy Details:
  • All returns are issued store credit only.  We do not issue refunds. 
  • You have 14 Days to use it. 
  • Please inspect items ASAP.  
  • We must be contacted within 3 days of delivery to process returns.
  • We must receive your return within 14 days of it's original delivery to you.
  • You are responsible for return shipping and original shipping charges are non-refundable.
  • All items must be returned in original condition with tags attached.  Unwashed, Unworn and Unaltered.
  • Items must be free of odor, stains, cigarette smoke and pet hair. 

What items are non-returnable?

  • Free gifts or promotional items
  • Clearance and Sale items are considered FINAL SALE and are not eligible for return.
  • Bralettes and other intimate apparel.
  • Jewelry and Accessories
  • Gift cards, store credit, and discount codes are not redeemable for cash.
  • Pre-Order Items 

********If you ship back an item that is ineligible for return, the items will not be shipped back to you and will be donated to a local women's shelter or you will be responsible for the cost to have the items shipped back to you.

How to request a return:

  • Email us at contacts@feleciabella.com
  • Once the return is approved you will receive a return ID. and instructions.
  • Once the items are received we will issue you store credit only.